A multi-part series providing guidance on how to effectively scope and plan eDiscovery projects
In the first Part of this series, we reviewed the value of preparation, planning, and checklists, as well as the evolving challenges and expectations associated with eDiscovery project planning. In the second Part, we discussed the initial eDiscovery project scoping steps you must take. In this Part we begin our discussion of the investigative steps that can follow.
Once you have collaborated with knowledgeable individuals to brainstorm hypothetical materials and potential sources (and prioritize them), you are ready to begin investigating the facts on the ground to bridge the gap from your imagination to actual reality. A variety of investigative options are available for accomplishing this, including: targeted interviewing; data mapping; surveying; and, sampling. Which one (or more than one) will be most useful to you will depend on your circumstances – in particular, your expected number and types of sources. For example:
Targeted interviews are the easiest investigative step and a common first one. In this context, conducting targeted interviews is like conducting a limited number of custodian interviews with key personnel. This process is typically less formal (i.e., no full script) and less complete (i.e., most individual custodians aren’t included) than the official custodian interview process, which will come later in the project. (As we noted in the first Part, “planning an eDiscovery project is an iterative process that overlaps and intersects with other early project activities.”)
Your goal in the targeted interviews is to review your list of prioritized, hypothetical materials with individuals that have knowledge of the potentially relevant enterprise, departmental, and third party systems – as well as the computers and devices typically issued to individual custodians within the organization – to confirm or deny your assumptions and gather the information you will need to scope and plan further.
Although these targeted interviews are fewer and less formal than custodian interviews, much of the same guidance on conducting them effectively is useful. You can download our recent, free Practice Guide on Conducting Effective Custodian Interviews here.
Your next investigative option is data mapping. Data mapping is the process of “mapping” the various data stores and sources in an organization. Many organizations do some version of this already for non-legal purposes. For example, the IT or IS department may have “maps” of the organization’s servers, computers, and enterprise systems, along with directories of installed software. A data map for the legal activities like eDiscovery, however, is a related but distinct thing. This kind of data map needs to combine system details, content details, and other key details (e.g., who owns it, any built in export tools, etc.) to facilitate preservation and collection.
Ideally, data mapping for legal activities would be undertaken on a proactive, organization-wide basis rather than in response to a specific matter, but engaging in some targeted, reactive data mapping is better than none and well worth doing. (And, it can form the basis for proactively proceeding to organization-wide data mapping once the current matter has concluded.)
In this context, you would be working your way down your potential materials/hypothetical sources list, reviewing them with relevant individuals (from IT/IS, Records Management, etc.) and reviewing relevant (information systems and records management) documentation, attempting to flesh out that list with concrete details. What you will be attempting to build is less a literal “map” than a spreadsheet or matrix. Your final product will be a searchable, sortable, filterable reference tool listing sources in rows and relevant details about them in columns. Things you may want or need to know about each source include:
Gathering and organizing this information (or as much of it as time and circumstances permit) will enable you to scope and plan your needed preservation and collection activities with a high degree of precision. You will know which sources can be handled internally and which require specialists, which are likely to present technical challenges and which can be had quickly, and which are most likely to be really important and which are most likely to be duplicative.
As we noted in the first Part, checklists are invaluable tools for ensuring consistency and completeness in your efforts. Here are model checklists for targeted interviews and for data mapping, which you can customize for your organization:
Upcoming in this Series
In the next Part of this series, Surveying and Sampling During eDiscovery Project Planning, we will continue our discussion of investigation activities by discussing surveys and sampling.
About the Author
Matthew Verga, JD
Director, Education and Content Marketing
Matthew Verga is an electronic discovery expert proficient at leveraging his legal experience as an attorney, his technical knowledge as a practitioner, and his skills as a communicator to make complex eDiscovery topics accessible to diverse audiences. A ten-year industry veteran, Matthew has worked across every phase of the EDRM and at every level from the project trenches to enterprise program design. He leverages this background to produce engaging educational content to empower practitioners at all levels with knowledge they can use to improve their projects, their careers, and their organizations.