Xact Data Discovery Achieves kCura’s Orange-level Relativity Best in Service Recognition
Designation underscores XDD’s expertise and commitment to exceptional client service
February 17, 2015 — Xact Data Discovery today announced that it has achieved kCura’s Orange-level Relativity Best in Service recognition for outstanding and exceptional customer service for Relativity end users.
A pioneer in the litigation support and electronic discovery services market, XDD delivers a full suite of streamlined services including forensics, e-discovery processing, Relativity hosting, no-cost project management, on and offshore managed review and paper discovery services. XDD emphasizes the importance of communication and provides exceptional project management and customer service, for which it is known and trusted by clients nationwide. The company prioritizes training and certification to ensure its staff exceeds expectations for knowledge and expertise, both with respect to leveraging premier technology such as Relativity and with its keen attention to client service.
“For more than 20 years exceptional client service has been a core value at XDD, which we believe to be a key factor in our continued growth and success,” says XDD founder and CEO Robert Polus. “XDD greatly values our partnership with kCura and is proud to have achieved their Orange-level Relativity Best in Service recognition,” he adds.
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations and core Relativity certifications.
kCura has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts – all while maintaining the high standards of Best in Service.
“We are excited to recognize Xact Data Discovery as an Orange-level Relativity Best in Service partner,” said Andrew Sieja, kCura president and CEO. “XDD has gone above and beyond to meet the lofty expectations of our Orange-level Best in Service evaluation, showing outstanding dedication to their customer’s Relativity experience.”